I am available for hire!

Hi, I'mJudy Chiang

Product Designer /

UX Engineer

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About Me

Hi, I'm Judy - a Product Designer and UX Engineer who specializes in making enterprise software feel like it was actually built for humans.

Complex systems are kind of my thing. I work at the intersection of design and front-end development, which means I can sketch a solution in Figma and talk through the implementation with engineers in the same conversation. It keeps things moving and cuts down on the back-and-forth.

At e-PlanSoft, I led UX for a GovTech permitting platform used to manage regulatory and engineering workflows. That meant designing from scratch, rethinking existing flows, and building a design foundation that could grow with the product.

I like the hard problems — the ones where the user journey is buried under years of technical debt or process complexity. That's usually where the most meaningful design work happens.

    Key Highlights:
  • - Designed and launched new products, features, and platform enhancements across enterprise SaaS and GovTech systems
  • - Led UX initiatives for a cloud-based GovTech permitting platform used by municipalities and engineering teams
  • - Designed end-to-end workflows for complex regulatory and engineering processes
  • - Introduced an AI assistant feature to support user productivity and operational efficiency
  • - Improved enterprise platforms through workflow optimization and UX modernization

    • Skills

    Product & UX Design
    Figma | User Research & Testing | Wireframing | Information Architecture | Interaction Design | Design Systems | Usability Testing | Heuristic Analysis

    Product Strategy & Workflow Design
    UX Strategy | Workflow Optimization | User Journey Mapping | Feature Prioritization | Cross-functional Collaboration

    Technical Collaboration
    Design-to-development handoff | Front-end architecture understanding | React ecosystem familiarity | API integration concepts | Agile / Scrum environments

    Tools
    Figma | Jira | Confluence | Slack | GitBook | GitHub | VS Code | Chrome DevTools


    Experience

    Product Designer / UX Engineer @ e-PlanSoft

    2024 - March 9, 2026

    Led UX initiatives for a cloud-based GovTech permitting platform, designing new products, features, and system enhancements that simplify complex regulatory and engineering workflows.

  • Designed end-to-end workflows for digital permitting systems used by municipalities and engineering teams
  • Defined and designed new product features and platform improvements to support evolving regulatory and operational needs
  • Designed and introduced an AI assistant feature that helps users review project data and complete tasks more efficiently
  • Modernized legacy interfaces through UX refactoring and improved information architecture
  • Collaborated with product managers and engineering teams to deliver scalable enterprise SaaS solutions

    • UI/UX Designer & Developer @ AutoID (CallSource)

    2020 - 2023

    Designed and improved enterprise marketing workflow tools used by internal teams and external clients.

  • Led redesign of the Campaign Wizards application, improving user efficiency by 30%
  • Increased customer satisfaction by 40% through improved usability and workflow clarity
  • Reduced call resolution time by 40% by optimizing internal workflows
  • Improved system maintainability by refactoring legacy codebases

    • Department Management Analyst II @ San Bernardino County, Special Districts

    2018 - 2019

    Supported fiscal and operational services by managing financial tracking, project coordination, and internal documentation while collaborating with civil engineers and technical teams.

  • Managed fiscal tracking for departmental projects including budget updates, expense monitoring, and reporting
  • Maintained the Project Management Tracking Work-list for project status, budgets, and timelines
  • Developed standard operating procedures for SAP and Clover® to ensure consistent operational and financial workflows
  • Collaborated with civil engineers and cross-functional teams to support project coordination and operational processes
  • Assisted with departmental reporting and documentation to support audits and compliance requirements

    • Education

    Bachelor of Arts, Political Science with a Specialization in Business & Administration | University of California, Los Angeles (UCLA)

    Accelerated Full-Stack Web Development Program| LearningFuze

    UI & UX Design Bootcamp | LearningFuze

    judyichiang@gmail.com

    Portfolio

    Limited work samples presented publicly.
    Filters :
    • All
    • Product & UX
    • Full-Stack
    • Front End
    judyichiang@gmail.com

    Get in touch

    Location

    Southern California, US

    Enquiries

    judyichiang@gmail.com

    LinkedIn

    linkedin.com/in/judyichiang

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